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Family Bank moves Kangemi branch closer to SMEs

We aim to deliver additional value and support economic growth in Kangemi through differentiated and tailored customer value propositions
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Family Bank has relocated Kangemi branch next to Kangemi market as the lender seeks to tap small businesses with personalized services.

The Bank said the new branch location offers a unique banking experience with financial solutions tailored for individuals, SMEs, and businesses, including innovative loan products, digital banking services, more personalized financial guidance and face-to-face interactions with the Bank’s staff.

Kangemi is a bustling trading hub and hosts one of the largest open-air markets in the city and represents one of the Bank’s MSME flagship branches which are aimed at supporting local businesses.

Family Bank CEO Nancy Njau (C), Chief Retail Officer Phyllis Kimani (R) join customers during the opening of the Kangemi branch which was relocated along Kangemi market to enhance customer experience.

Read also: Family Bank celebrates 40 years, looks ahead with view on AI

“Kangemi’s dynamic business environment and expanding market opportunities present a unique opportunity for us to support local businesses and drive community initiatives. We aim to deliver additional value and support economic growth in Kangemi through differentiated and tailored customer value propositions,” said Family Bank CEO Nancy Njau.

Bucking trends

While Banks most banks are focused on lending to the government, Family Bank has bucked industry trends to expand lending to customers.

The Lender’s loan book grew by Kes10 billion to Kes94 billion in a period where industry wide loans to the private sector tumbled to 3.7 percent in July from 13.9 at the end of last year.

As a result, Family Bank Group’s net profits for the nine months to September was up 7.7 percent to Kes2.3 billion.

Family Bank CEO Nancy Njau (2L), Chief Retail Officer Phyllis Kimani (2R) join customer Laburn Njau & Rev. Millicent Matolo during the opening of the Kangemi branch which was relocated along Kangemi market to enhance customer experience. Looking on is customer Harry Munyi, Branch Manager Roselyne Mathenge & NBO Metro Area Manager Lucy Kamiti.

The branch relocation is part of the Bank’s ongoing commitment to optimizing its branch network to deliver value to its customers and is designed to cater to the needs of small businesses, market traders, and individuals, providing them with modern, accessible, and customer-centric banking facilities.

Ms Njau said Family Bank has plans for further branch expansion and strategic relocations to ensure the delivery of seamless, accessible, and customer-centric products in emerging markets, rural and urban areas.

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